Shipping policy

Updated Shipping Policy

Overview

We strive to provide a seamless and reliable shipping experience for all our customers. Due to the customized nature of our products, orders are carefully processed to ensure quality before shipping. Below are the details of our shipping policy, designed to keep you informed about costs, delivery times, and available services.

Shipping Methods

We offer Standard Shipping and Premium Shipping for all orders:

  • Standard Shipping:
    • Canada: Orders are processed within 2-5 business days.
    • International Orders:
      • United States: 3-7 business days.
      • Other Countries: 7-28 business days.
    • Delivery times may vary depending on the destination. Please refer to the carrier’s estimated delivery information provided at checkout for accurate details.
  • Premium Shipping:
    • Fastest delivery, typically arriving in 2-3 business days globally.
    • Costs vary by destination and are determined by the carrier. Please contact our customer service team for a quote.

Shipping times are estimates and may vary due to customs processing, destination, or unforeseen circumstances. Processing times begin once the customization of your order is complete.

Free Shipping

We offer free standard shipping on all orders, regardless of order value, to provide a hassle-free experience. Free shipping applies to basic postal or courier services, with costs automatically calculated by our carriers based on the package’s weight, dimensions, and destination. Please note:

  • In certain countries or remote regions, free shipping may not be available due to high shipping costs. In such cases, additional shipping charges will be displayed at checkout.
  • Where free shipping is provided, it may use basic postal services without tracking information, depending on the carrier’s service availability or pricing constraints.
  • Any additional costs for special packaging (e.g., gift packaging that increases weight or dimensions) are the responsibility of the customer and will be displayed at checkout.

Shipping Costs

For standard shipping, costs are covered by us as part of our free shipping policy. If you choose to upgrade to Premium Shipping or require specialized packaging, additional charges may apply. These costs are calculated based on the package’s weight, dimensions, and destination and will be clearly displayed at checkout before you complete your purchase.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available. For standard shipping to certain countries or remote regions, delivery may occur via postal services without tracking due to carrier limitations. If you have questions about your order’s status, please contact our customer service team.

International Shipping

We proudly offer international shipping to select countries. Delivery times and tracking availability depend on the destination and carrier used. Please note:

  • Customs Duties and Taxes: Any customs duties, taxes, or fees imposed by the destination country are the responsibility of the recipient and are not included in the shipping cost.
  • Delivery Times: International orders may take longer due to customs processing or regional logistics. Estimated delivery times will be provided at checkout.

Shipping Restrictions

Certain items may be subject to shipping restrictions due to size, weight, or regulatory requirements. Any such restrictions will be clearly noted on the product page before purchase.

Upgrading Your Shipping Service

If you wish to upgrade to Premium Shipping for faster delivery or have specific shipping needs, please contact our customer service team via Live Chat on our website or email us at support@lamem.ca. We’re happy to assist with tailored solutions where possible.

Returns

For information on returning items, please refer to our Returns Policy.

Contact Us

If you have any questions or concerns about our shipping policy or your order, our customer service team is here to help. Reach out via Live Chat on our website or email us at support@lamem.ca.